Bathtime Online offers a 14 day money back guarantee on all of our products. That means if you're not 100% happy with the quality of the items you receive or simply change your mind, you can return them back to us for a full refund.However you (the customer) shall be responsible for the costs of returning the products Plus a restocking fee of 25%. Please notify us within 14 days of your delivery date if you wish to return any of your items. All we ask is that the goods are returned:
We will not accept or refund any items that are damaged whilst in your possession or in transit back to us (if you arranged the return).
Please note: We are unable to accept cancellation at any stage if any item is ordered with any personalization or items custom manufactured to your specification.
Under exceptional circumstances such as custom and large orders where our delivery cost has been significantly higher than our standard pallet cost of £59.95, we may deduct these costs from any refund issued.
Please see our Returns Policy page for full details.