We hope that your purchase is exactly what you wanted, however we understand that occasionally, an issue may occur with your chosen items. Parts may be faulty or damaged, or you may simply not wish to have the particular product any more. Should this be the case, our customer service team is here to help you. You have the right to cancel your order at any time before the goods are dispatched
You can notify us of your intention to cancel either by either by email, telephone or in writing. It is recommended however, that you contact us either by phone or by via email as we cannot allow for any delays in mail deliveries by your chosen carrier.
Bathtime Online offers a 14 day money back guarantee on all of our products. That means if you're not 100% happy with the quality of the items you receive or simply change your mind, you can return them back to us for a full refund. However you (the customer) shall be responsible for the costs of returning the products Plus a restocking fee of 25%. Please notify us within 14 days of your delivery date if you wish to return any of your items. All we ask is that the goods are returned:
We will not accept or refund any items that are damaged whilst in your possession or in transit back to us (if you arranged the return).
Please note: We are unable to accept cancellation at any stage if any item is ordered with any personalization or items custom manufactured to your specification.
Under exceptional circumstances such as custom and large orders where our delivery cost has been significantly higher than our standard pallet cost of £59.95, we may deduct these costs from any refund issued.
We ask that customers fully inspect all products received on the day of delivery, we must be notified of any items that arrive faulty or damaged within 24hrs of receipt. For this we advise telephone or Email notification. We will then advise the next course of action, we will contact you and either arrange collection, ask for goods to be returned back to us or disposal of goods, never dispose of goods without our notification. Should we request that you send the goods back to us, we ask that you include a receipt for any postage costs that you may incur so that we may refund the full cost of postage. Please note: All goods reported as faulty will be tested by manufacturers, if it is determined the goods are not faulty or if the faults are deemed to be caused by damage or abuse this will void any warranty, goods will be returned to you and no refund or replacement issued.
All products from Bathtime Online come complete with a minimum of 12 months Manufacturers Guarantee, many products are listed with periods longer than 12 months, in these cases the period listed is still a Manufacturers Guarantee. Should any of your products develop a fault during the manufacturer's warranty period we still ask you to contact us initially, we will then advise you on the next steps. Different manufacturer's have different procedures for dealing with faults, on some occasions we will deal with the replacement of goods on their behalf, some companies will only deal with customers direct so we will provide you with all the relevant contacts and information, they will then arrange repair, replacement or advise alternative procedures. Please note: All goods reported as faulty will be tested by manufacturers, if it is determined the goods are not faulty or if the faults are deemed to be caused by damage or abuse this will void any warranty, goods will be returned to you and no refund or replacement issued.